NHTSA Complaint #11542068 — 2020 TESLA MODEL Y

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11542068
Vehicle	2020 TESLA MODEL Y
Component	ELECTRICAL SYSTEM
Date of Incident	August 28, 2023
Date Filed	September 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Tesla completely shut down and my wife got locked inside with windows closed. Windows will not roll down. She called me and I asked for help with roadside assistance. They showed the manual door open latch. I called the tow truck and heard that this is a common incident. Tesla service center diagnosed it as a complete failure of 12V battery. There was absolutely no warning of the problem. This’s a really unsafe situation and needs to have a warning system for 12v battery failure.

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