NHTSA Complaint #11541936 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated while depressing the accelerator pedal after stopping at a traffic light, the vehicle accelerated to approximately 10 MPH and the engine started to shudder. There was no warning light illuminated. The contact stated that the failure was an intermittent at first and occurred during cold start but became a recurring failure. The contact stated that the failure caused the vehicle to lurch forward while attempting to move. The contact had not taken the vehicle to a local dealer or independent mechanic; however, he had spoken to a dealer. The contact stated that he previously received Customer Satisfaction Program: 21B10 (Software Update PCM) and the update was performed. The contact stated that he was advised by the dealer that the application of the Customer Satisfaction Program could lead to other software issues and that the manufacturer had issued subsequent Customer Satisfaction Programs to address the engine failures caused by Customer Satisfaction Program: 21B10. The contact related the engine failure to the application of the update to the PCM under the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.