NHTSA Complaint #11541734 — 2011 FORD F-250

The contact owns a 2011 Ford F-250. The contact stated that while driving at approximately 68-70 MPH, the vehicle drove over a bump and experienced a death wobble. The contact attempted to turn the steering wheel with force, but the vehicle crashed into a guardrail. The contact developed blisters on the palms of his hands from gripping the steering wheel, but medical attention was not received. Police arrived on the scene; however, no police report was filed. The vehicle was towed to the dealer, and the contact was informed that he needed to pay for the diagnostic. The vehicle was then towed to the residence, where the contact replaced the steering gearbox, ball joints, tie rod ends, track bar, shocks, front springs, and wheel bearings. The failure recurred. The vehicle was later taken to three different independent mechanics; however, the cause of failure was not found. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 167,000.