NHTSA Complaint #11541543 — 2015 TOYOTA YARIS

Since my original lease of my 2015 Toyota Yaris SE from Hanlees Hilltop Toyota in January 2015, both the front and rear bumpers have continually come unfastened. This was described as a known defect by two employees at this location: Tito Anopol (phone [XXX] ) and [XXX] (phone [XXX] ). [XXX] noted the roof trim was also notorious for coming unfastened. He removed the top inlets from the roof exterior, helped replace them with OEMs, yet they still flew off the vehicle on the freeway. On August 29, 2023, the service team at Hanlees Hilltop Toyota verified the tabs on the bumpers are broken, and are even saying they cannot guarantee they will be able to properly install new parts if I order them from here, and are trying to refer me to a body shop? This is completely ridiculous and an obvious safety hazard that Toyota is responsible for rectifying. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)