NHTSA Complaint #11541529 — 2022 ACURA ILX

I, [XXX] , entered into a car agreement with Carwise which assisted me with searching for cars that best suited my family and I. May of 2022 we finally found the car that we thought was a great fit for the family. A representative from Carwise showed up at my home with the Acura ILX A-Spec along with the proper documents to be signed so I could be ready to take the vehicle. I [XXX] along with the Carwise representative stood behind the vehicle to go through each document that needed to be signed, We were going through it and along that process, I was never informed the price of the vehicle was no longer the price that I was told initially before the car was brought. I was told the vehicle was around $32,000, I was told the car was new and had no issues, and I was told I didn’t have to put in a down payment which at first was true, no payment was given. Upon further research and investigation, I later found out that the down payment was added as an extra. When ready to complete the contract, the representative that was supposed to go through the contract thoroughly with me did not do so which resulted in me signing away to what turned out to be bait and switch. I contacted the lender to see if the car was repossessed and they confirmed they hired MC Trac towing company to pick up my vehicle. I had spoken to them, and they stated the car was repossessed at my home, which was inaccurate information. I have been suffering mentally due to so many issues arising with the lenders, the car dealerships, and everyone involved. I’ve been sent back and forth, and no issue seems to be resolved and the Acura is my only form of transportation. I am seeking to have my vehicle returned in the perfect state that it was, along with all payments that were made since its first purchase, along with all hardships and extra payments that were made through all processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)