NHTSA Complaint #11541429 — 2004 VOLVO XC70 AIR BAGS

Complaint Details

ODI Number	11541429
Vehicle	2004 VOLVO XC70
Component	AIR BAGS
Date of Incident	August 29, 2023
Date Filed	August 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

I received a recall notice for the defective driver airbag. The nearest dealership is 10 hours away. I called Customer care and they said I would be responsible to transport my Volvo to the dealership in Billings Montana. The vehicle is a 2004 Volvo with 188k miles. Expense and travel is prohibitive to me. I am on a fixed income and I would worry about making a 20hr round trip in an older car. My desire is to gift this car to my granddaughter when she gets her driver's lic. I could not forgive myself if the driver's airbag deployed and the result could be serious injury or death. I contacted the Volvo Customer Care service and they said they could transport the car one way. can you help?

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