NHTSA Complaint #11541234 — 2021 BMW X7 STEERING

Complaint Details

ODI Number	11541234
Vehicle	2021 BMW X7
Component	STEERING
Date of Incident	August 21, 2023
Date Filed	August 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

While merging onto the highway the car violently jerked itself into the left lane without warning, nearly causing me to collide with another car. Error messages about "driver assistance" appeared. All screens then went black and the car rebooted. It pulled away from the direction I was driving several more times on my way home, but less severely. 3 weeks earlier multiple systems failed and power steering went out. That time the car was pulling me in the opposite direction I was steering. Was told it was a software issue that was fixed. Then this happened 3 weeks later.

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