NHTSA Complaint #11540865 — 2019 KIA SOUL

I was driving my 2019 Kia soul when I heard a noise I as I was pulling into a parking lot to park and see what was going on the car just cut off. There were no warning lights or anything on the dashboard. I called the dealership where I got the car and got no response for a week, then finally the guy who sold me the car reached out. I told him I had the car towed to my house and that I needed to get it to the dealership for service, the dealership is in a different city 30 minutes away. I was told that somebody from service would reach out to me that never happened. So, another week goes by I get the car towed it sits at the dealership for two weeks and the finally tell me the engine needs to be replaced. This is a 2019 kia soul where routine maintenance was always done on time. I was given no reason for the engine failure just told it was out of warranty and I would have to pay $11,00 to replace it.