NHTSA Complaint #11540852 — 2009 HONDA CR-V

On June 8th 2023 I brought my car into a Honda service center to be inspected per safety recall 23V-228. After inspection I was told that the rear frame was severely rusted out but that the shop could not do anything about it. I was given my vehicle back and told it was safe to drive and that Honda of America would be reaching out to me in a few days. Approximately 2 weeks passed with no word from Honda and the rear trailing arm fell off my car while driving home from work. This is exactly what the recall was supposed to prevent from happening. This was confirmed when the car was subsequently towed back into the shop. Now, Honda of America has been working on a repurchase offer that was supposed to take 2 weeks and it has since been nearly two months with no additional information. According to the recall, Honda was supposed to remedy this situation within 60 days of the car being brought in for initial inspection. As of today it has been 77 days. Honda refuses to answer any of my emails or pick up the phone with repeated attempts.