NHTSA Complaint #11540673 — 2007 HYUNDAI ELANTRA SERVICE BRAKES

Complaint Details

ODI Number	11540673
Vehicle	2007 HYUNDAI ELANTRA
Component	SERVICE BRAKES
Date of Incident	August 3, 2023
Date Filed	August 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Over two weeks ago, I contacted Rick Case Hyundai in Plantation, FL, via the web and tried to schedule a recall service. The website came back stating there was no recall for my VIN. I went to the NHTSA website and put in my VIN, and it stated there was one recall for that VIN. I am not sure which website is wrong, but since then, all Rick Case has been interested in is selling me a car. The service department completely ignored my inquiry, and the sales department has been responding ever since. On top of that, they have been blatantly ignoring my emails in their attempt to sell me a car. This is not my industry, so I will not speculate who could be wrong. I am saying that someone should have reached out to me and at least tried to help instead of sending me emails to help me buy a new car. I have several screenshots that I have attached.

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