NHTSA Complaint #11540672 — 2013 FORD FUSION

My complaint does not concern an accident. It concerns the two incomplete recalls referenced above. I have been trying to schedule these repairs since, I believe, February and the Service Department at the local Ford dealership, Mac Haik Ford, 4242 East Sam Houston Pkwy S, Pasadena, TX 77505, will not even respond to my requests to schedule the work. I have left detailed messages with the Haik contact representative (vehicle model and year, the Campaign/NHTSA numbers that I want to have done, my phone number, my email address, etc.) as requested by Haik's contact person and no one from the Service Department has ever responded, not even once. In order to give Ford and Haik a final chance before filing this complaint, I left TWO scheduling requests this week- one on Monday or Tuesday and one yesterday. The Service Department did not respond to either. However, in response to my repeated efforts to schedule this safety recall work, I have been spammed with car sales solicitation calls and emails back from the dealership beginning on March 1. (Perhaps earlier, but March 1 is the first undeleted email that is still on my computer.) These safety recall campaigns are not being administered, and processed as such by Ford Motor Company, at least not by its dealership in Pasadena, Texas. The Mac Haik dealership obviously has no interest in doing this recall work. I suppose they can make more money doing other work. In any event, Ford's recall notices are just used as sales prospect-generating tools. They are not actually accepting cars and doing the recall work.