NHTSA Complaint #11540641 — 2010 HONDA CR-V

The contact owns a 2010 Honda CR-V. The contact stated that on numerous occasions while driving at various speeds, she heard an abnormal sound located in the front passenger’s and rear driver’s side doors. The contact stated that while operating the remote lock/unlock feature for the doors, the trunk unlocked. The contact stated that she had to manually unlock/lock the front passenger’s and rear driver’s side doors. The contact was concerned for her safety in the event of an emergency. Additionally, the contact stated that the day she purchased the vehicle, she informed the dealer that the door locks were not functioning properly. The dealer inspected the door locks but could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000. The contact stated that the trunk as well as locks will not open while using the key and that while driving daily the locks continue to make noises off and on through out the entire time of driving, which is a distraction. She has to manually and forcefully unlock and lock the front passenger driver side door as well as the back left passenger side door to get in and out of the vehicle and if not for manually unlocking either door the trunk will not open at all.