NHTSA Complaint #11540364 — 2014 JEEP GRAND CHEROKEE

Safety recall Z46 has been published for over a year and Jeep keeps telling me they cannot get parts. My fuel pump started making a loud ticking noise and I needed to make a 2000 mile trip to western states where support is not readily available. I checked and had no problem finding parts to complete the recall. I contacted Jeep customer care and they authorized me to buy the parts and have the work completed at a Jeep dealership then apply fur the reimbursement. I bought a fuel pump, had the work completed, and applied did reimbursement but Jeep customer care will not pay for the recall work or part as the pump had not failed. I believe that Jeep is stalling the completion of this recall hoping that there will be fewer still in service once they do start the work. I found parts available from over 10 different sources and it took only 3 days to get them. Jeep is making a mockery of the safety recall process and putting customers and their families at risk.