NHTSA Complaint #11540335 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated while reversing at 3 MPH, the contact heard an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was diagnosed by the dealer, and it was confirmed that the clutch shudder was the cause of the failure. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 50,001.