NHTSA Complaint #11540221 — 2017 HONDA CR-V

A/C Compressor Shaft Seal leaking and Honda Dealer - Norm Reeves Honda North Richland Hills in Texas is not able to vacuum the remaining refrigerant out of the Honda CRV 2017 which has only 58k miles. Their new equipment says there is a contaminant on the ac system and refuses to complete the warranty repair. They even mentioned that to complete the Shaft Seal repair, they do not need to remove the compressor. This should be a recall of the AC compressor instead of a warranty extension on the seal. Here in Texas, it's 109 deg F temperature and in the car, it gets up to 119 to 125 deg F temperature during the summer months. This is a major safety issue. Honda will only reimburse for the repair if it's taken to a Honda dealership but the dealership does not have the tools to vacuum out the contaminants. Additionally, the dealership thinks the discharge hose needs to be replaced as well. Due to the centrifugal force of the compressor when it spins, the leaking freon from the Shaft Seal with dye has spun around 360 deg and spread the dye all around it. This has caused the dealership to force the car owners to replace the discharge hose for an outrageous cost of $700+. Currently, the Honda parts website shows the compressor has been discontinued. Please take action with Honda on a full recall of faulty compressors. Many Honda owners with CRV 2017-2021 are seeing multiple issues pointed out during this Warranty claim of A/C Compressor Shaft Seal Leak.