NHTSA Complaint #11540194 — 2010 NISSAN ROGUE

Subject: Urgent Mediation Request: Vehicle Purchase Issue Dear Sir/Madam, I am writing to express my deep dissatisfaction and concern regarding my recent vehicle purchase experience at K&O Auto Wholesale Inc, located at 8664 Phillips Highway, Jacksonville, FL 32256. On August 21st, at 5:22 pm, I purchased a vehicle from K & O Auto, having been assured by the salesperson Martin that the vehicle was in impeccable condition. This assertion was accompanied by the claim that the vehicle had recently arrived and undergone a thorough inspection. Initially, the test drive went smoothly, with no dashboard warnings detected. Consequently, I made the purchase for $6,400. However, my drive back to base revealed a slight exhaust noise and odor, though these issues seemed to dissipate momentarily. The following day, the engine light came on, accompanied by a strong exhaust odor. I promptly contacted your dealership, and I was instructed to bring the vehicle in after work for assessment and scheduling of a mechanic's appointment. This conversation was documented for reference. Upon arriving at the dealership, I was met with a starkly different response from Martin, the dealer. He abruptly informed me that the vehicle was sold "as is" and suggested buying a flush from Walmart or Autozone to remedy the issue. This abrupt about-face left me stunned, especially considering the initial assurances provided. It appears that the dealership may have misrepresented the vehicle's condition, manipulated the check engine light, and provided a misleading diagnosis. In light of these circumstances, I urgently seek mediation to swiftly resolve this matter. Given the transaction's integrity and the ethical considerations surrounding dealership practices, an equitable and timely resolution is crucial. I eagerly await your response. Thank you for your prompt attention. Sincerely,