NHTSA Complaint #11539881 — 2016 FORD TRANSIT CONNECT

Van was taken to Mooresville Ford for routine maintenance. When picking up the van the service mng informed me that some of the lug nuts are "swollen" and the tire iron supplied with the vehicle will no longer fit on the lug nut. I will not be able to change a flat tire until they are are replaced. I have both a premium extended warranty and platinum service contract but the dealer would not cover the lug nuts and if I wanted to pay out of pocket they would be replaced with the same lug nuts that would eventual become "swollen" again. I was advised to buy aftermarket lug nuts and put them on. It's pretty clear after doing a little research that this is a common problem that should result in a recall and replacement of the lug nut to avoid leaving car owners stranded in remote locations or anywhere for that matter. Also the tire rotation portion of the service which is part of the service contract was not able to be done due to the swollen lug nut. We were told that the lug nuts will be damaged when they attempt to remove them and won't be able to put them back on. I don't understand why Ford doesn't fix this problem but they won't until they are forced too. Please issue a recall.