NHTSA Complaint #11539800 — 2014 FORD EXPLORER

The contact's fiancée owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the steering wheel started jerking and the vehicle lost power steering functionality, nearly causing a collision. The traction control warning light was illuminated, and the message "Steering Assist Fault - Service Required" was displayed. The contact was able to drive to the nearby residence at 10-15 MPH by using physical strength to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 110,739.