NHTSA Complaint #11539728 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated received notification of NHTSA Campaign Numbers: 21V537000 (Suspension) and 20V675000 (Suspension). The contact stated that the vehicle was taken to the dealer for the scheduled recall repairs, and the contact was informed that the toe links could not be replaced due to the knuckles needing to be replaced prior to completing the recall repair. The contact stated that the dealer contacted the manufacturer and the manufacturer verbally agreed to complete the recall repair by replacing both parts and scheduled the service for a later date. The vehicle was taken to the dealer for the rescheduled appointment and the contact was informed by the dealer that the manufacturer declined the recall repairs as well as replacing the knuckles. The manufacturer was not made aware of the failure. The failure mileage was unknown.