NHTSA Complaint #11539662 — 2019 SUBARU OUTBACK

The infotainment system suddenly started playing random songs, started switching from maps to music, going through stations on the radio etc..escalated to not accepting any touch commands and totally took over doing its own thing like making random phone calls, etc which I could not stop because it won’t accept touch commands. My husband thought I was in an accident because it kept calling him as I was driving on the highway and I couldn’t stop it from calling him and I also couldn’t answer it. Very dangerous as it gets loud at various times and suddenly will make a beep beep beep sound like it would if you were scrolling through stations. The service manager said this is a known issue in these cars and said it’s coming from behind the screen. He said we can try to turn it off by pushing the volume and station buttons at the same time but this only works for a few minutes then turns back on. He said the fix is like $2200 and everything is on back order so we are looking at months. His advice was to go to Best Buy and get a new radio. This is a $39,000 car with 32000 miles on it…but we followed his suggestion anyway and went to Best Buy and they said no way can they can do it because of the amplifier in the car. They said a new radio would not connect to the amplifier and Harman Kardon speakers and said it would be about $6000 to replace all of that.