NHTSA Complaint #11539494 — 2014 RAM 1500

Truck with under 60k miles. Experienced intermitent to full power steering loss. Truck would get really hard to steer at all speeds, especially in banking curves. Would also oversteer while making 90° turns, like it had a sticky steering wheel - that did not want to return to position. My mechanic said the electronic power steering was shot and since it was a part of the rack and pinion, the entire rack needed replaced. Turns out the part is recalled on 15'-19' models, but not my '14. Although it seems to be a known issue. Dodge said to me and my mechinic seperately, that due to scarcity the part was not available, and if it was it would be $2,500 for the part alone. Dodge corporate told me that it needed to be looked at by one of their service centers. The local dodge svc center told me, that unless I showed that I did prior work at the dealership, Dodge would do nothing for me, not to waste my time or $$ on a 2nd diag. A third shop was able to find a remanufatured rack and pinion and installed it for $1880.96...and still I worry the issue will arise again. The reman part has a 3yr warranty - a part, I am told should have lasted the life of the vehicle. Although the repair was done the past couple of weeks, I have no idea if the shop disposed of it or not. The part put me at risk as it would all of a sudden stop working, while driving. The problem was reproduced and identified by 2 serperate independent service centers. No lights came on my dash. While it could have, it did not cause accident or injury, but it did put my work truck out of commision for a while.