NHTSA Complaint #11539410 — 2022 TESLA MODEL X

At around 9:10 p.m. on 7/26/2023, I was driving 2 guests on the I-5 highway from Seattle to the airport. The car’s automatic driving assistance system suddenly failed to work. Tip 1: The steering assistance effect has been reduced 2: Lane departure avoidance function is not available; At this time, the steering wheel suddenly couldn't turn, and I felt locked tightly, unable to change lanes, so I had to slowly reduce the speed, turn very, very hard to change lanes, from the innermost carpool lane to the outermost exit lane, slowly The driver controlled the steering wheel hard, and it was impossible to drive on the deceleration road when getting off the high speed. When encountering an intersection, I couldn't turn to the normal driving lane at one time. I drove about 15 miles like this, and put the passengers down at the airport. I slowly drove to the 76 near the airport. After parking the car at the gas station, I searched online to see if this happened to others? At the same time, press and hold the ball button on the steering wheel to restart the screen, and found that the situation did not improve, and the steering wheel was locked tightly. I got out of the car and found that the tire pressure of the four tires was all at 40psi, which was probably related to my hard twisting of the steering wheel. I restarted Tried a factory reset, and after it reset to factory settings, the situation didn't get any better, it was already 11:00 pm, I wanted to fill up the tires to 45psi first, and then called a rescue tow truck, at this time I found that the steering wheel was unlocked , it can be turned flexibly, and after filling up the gas, I went home and upgraded the system again. Thinking about this kind of thing that happened suddenly , I was still in palpitations and almost didn't dare to drive it out again. What's going on in this situation? Will this security risk happen often? How to handle it correctly?