NHTSA Complaint #11539407 — 2010 HYUNDAI VERACRUZ

The contact owns a 2010 Hyundai Veracruz. The contact stated that his wife was unable to start the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired but experienced the same failure three years later. The contact took the vehicle back to the local dealer, where it was diagnosed and determined that the alternator needed to be replaced a second time. The vehicle was repaired but experienced the same failure three years later. The contact took the vehicle to another local dealer: Southtowne Hyundai of Newnan (800 Bullsboro Dr, Newnan, GA 30263:(770) 253-1407), where it was diagnosed with needing the alternator to be replaced a third time. The vehicle was repaired for a third time. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.