NHTSA Complaint #11539389 — 2024 LEXUS NX HYBRID
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA
Complaint Details
| ODI Number | 11539389 |
| Vehicle | 2024 LEXUS NX HYBRID |
| Component | SEATS:FRONT ASSEMBLY:HEAD RESTRAINT |
| Date of Incident | |
| Date Filed | |
| Mileage | 50 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable.
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