NHTSA Complaint #11539330 — 2020 CHRYSLER PACIFICA PLUG-IN HYBRID

The second row seats recline locking mechanism failed. It does not lock leaving the seat to collapse and extend. It is unsafe because it does not lock making it unsable for anyone that sits in it and could cause injury. The component has not been inspected by the manufacturer or anyone. I am taking to dealership. Last time I did they did not inspect but told me they have seen problem before and requires seat replacement at $3600 per seat. I left without inspection when one seat failed. Now my other second row seat is also failing. My car is no longer able to transport my children as I do not have enough available safe seats with the second seat failing. There were no warning lamps. I noticed this when my daughter said her seat was moving while I was driving.