NHTSA Complaint #11539009 — 2023 KIA SOUL

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report
1 Injury

Complaint Details

ODI Number 11539009
Vehicle 2023 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State ID

Consumer Description

On 8/15/23 I received my car back from the dealership after almost a month of repairs, trying to fix the issue where it would turn itself on and where it shut down while driving 45 miles an hour; at various points I was told it was the crankshaft, camshaft, spark plugs, fuel injectors, the pcm and a connector that was overheating. Yesterday, 8/15/23 the car was stuck in a long crank cycle. I notified the dealership. They told me to call kia. I drove the car to pick my husband up from the airport. While driving home the car suddenly accelerated, cars lights shut off, and the steering wheel made a hard turn to the left, the steering wheel then locked, sending us towards a ditch, and the car shut off, and the brakes locked. Right as we hit the edge of the irrigation ditch the car turned back on, the brakes went soft, and the steering wheel unlocked. While trying to correct the car the lane assist turned on (I never use it) causing us to further fishtail and almost drive into a telephone pole and another ditch. The back and forth motion caused me to pull a muscle in my neck, and I have had a migraine since the incident. I have been unable to seek medical care. When the car was stopped, the oil cap started sucking and blowing hot air, and the engine had a light knocking noise, somewhere between a lifter tick and a rod knock. When trying to use the Kia assist in the car it could not locate where we were, resulting in Kia trying to charge us for a tow. I have had the car a month, but ive only had it in my possession 5 days because of it returning to the shop for the same issues. The kia dealership says they have never seen this and don't know what is wrong. They have encouraged me to reach out to kia to see about a buy back, but kia is 3 weeks out on even reviewing my case.

Related Complaints for the 2023 KIA SOUL

Other ENGINE Complaints

#11671382 Was driving and the pistons shot out of the engine. Oil in the coolant as well.
#11615621 The contact owns a 2023 Kia Soul. The contact stated that while pulling into a mall, there was an abnormally low rumb...
#11592540 Brand new car 5800 miles engine failure after first oil change at dealership
#11586130 The contact owns a 2023 Kia Soul. The contact stated that while driving 40 MPH, the vehicle stalled and lost motive p...
#11543530 Air bag new

Recent Complaints for the 2023 KIA SOUL

#11718259 AIR BAGS The airbag in this 2023 Kia Soul vehicle had a faulty airbag deployment. The steering wheel airbag exploded upon a mi...
#11707260 UNKNOWN OR OTHER Honking function no longer works, this is a consistent problem noticed first on the beginning of December 2025, when ...
#11690015 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
#11690015 FORWARD COLLISION AVOIDANCE: WARNINGS When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
#11690015 SERVICE BRAKES When driving my vehicle under normal conditions, the car will unexpectedly slow down on its own, and the system brake...
Check any vehicle history by VIN - Free vehicle history report