NHTSA Complaint #11539009 — 2023 KIA SOUL
ENGINE issue reported to NHTSA
1 Injury
Complaint Details
| ODI Number | 11539009 |
| Vehicle | 2023 KIA SOUL |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 1 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | ID |
Consumer Description
On 8/15/23 I received my car back from the dealership after almost a month of repairs, trying to fix the issue where it would turn itself on and where it shut down while driving 45 miles an hour; at various points I was told it was the crankshaft, camshaft, spark plugs, fuel injectors, the pcm and a connector that was overheating. Yesterday, 8/15/23 the car was stuck in a long crank cycle. I notified the dealership. They told me to call kia. I drove the car to pick my husband up from the airport. While driving home the car suddenly accelerated, cars lights shut off, and the steering wheel made a hard turn to the left, the steering wheel then locked, sending us towards a ditch, and the car shut off, and the brakes locked. Right as we hit the edge of the irrigation ditch the car turned back on, the brakes went soft, and the steering wheel unlocked. While trying to correct the car the lane assist turned on (I never use it) causing us to further fishtail and almost drive into a telephone pole and another ditch. The back and forth motion caused me to pull a muscle in my neck, and I have had a migraine since the incident. I have been unable to seek medical care. When the car was stopped, the oil cap started sucking and blowing hot air, and the engine had a light knocking noise, somewhere between a lifter tick and a rod knock. When trying to use the Kia assist in the car it could not locate where we were, resulting in Kia trying to charge us for a tow. I have had the car a month, but ive only had it in my possession 5 days because of it returning to the shop for the same issues. The kia dealership says they have never seen this and don't know what is wrong. They have encouraged me to reach out to kia to see about a buy back, but kia is 3 weeks out on even reviewing my case.
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