NHTSA Complaint #11538920 — 2003 TOYOTA TACOMA

The DARCARS Toyota dealership in Rckville, MD has refused to repair an outstanding safety recall issue for my 2003 Toyota PreRunner truck. I had received a recall notice from Toyota for my 2003 Toyota PreRunner. On July 21, 2023, I arrived for my 7:30 a.m. appt at DARCARS to get the spare tire lift carrier repaired. Although it was still within the eligible recall period, a very annoyed service manager told me that DARCARS would not repair it. Although I had made the appt 1+ weeks earlier, he told me no repair parts had been ordered in preparation for repairing the hazard. After I insisted the safety recall issue created a dangerous hazard for me and other drivers since the spare tire located underneath the truck might fall down onto the roadway while driving, he became angry and said the spare tire lift carriage must first be inspected (a 5-10 min inspection) to determine if corrosion on the lift was present. Since I had expected the dangerous part was going to be replaced, I agreed to the inspection. A Toyota service rep drove the truck to the service bays for an inspection. Although my appt was scheduled as the first day of the day, I waited over an hour with no response from the manager or the service rep. During this hour wait, I asked on at two occasions if the inspection was completed and was told "No" with no details provided. I finally walked outside to the back of the DARCARS dealership and discovered my truck had been sitting in a parking lot. No no one had bothered to inspect it. Due to the attitude of the DARCARS service manager, service rep, lack of communication, and the failure to have ordered any parts to repair the safety hazard, it became obvious that DARCARS had no intention of correcting the safety hazard. They intended to stall and make receiving the recall repairs as difficult as possible -- and requiring a second service visit. (Afterward, a non-Toyota mechanic performed a inspection and confirmed the lift carrier are severely corroded.)