NHTSA Complaint #11538784 — 2023 MERCEDES-BENZ GLC 300

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11538784
Vehicle	2023 MERCEDES-BENZ GLC 300
Component	ELECTRICAL SYSTEM
Date of Incident	August 8, 2023
Date Filed	August 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

While driving on highway at 75 mph, the car began slowing down and an alert on the screen said "Stop. Switch off vehicle". Then the alert on the screen showed that the 48 volt system needed to be recharged. The car would not start and had to be towed to the dealership. The dealership says the car was out of gas, but the gauges did not indicated that the fuel was empty, so they will reset all of the sensors, but they still do not know why the car turned off and could not be restarted. They are checking the software because they cannot find anything wrong.

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