NHTSA Complaint #11538097 — 2011 NISSAN MAXIMA

We are the original owners of a 2011 Nissan Maxima. The dashboard material is deteriorating, creating a sticky and shiny patch across the base of the windshield which is distracting and highly reflective creating glare from the sun and bright lights impeding the ability to safely drive. The dashboard is also cracking and releasing small parts of black dashboard material throughout the car and the passengers. Online research shows this problem has been reported by many Nissan vehicle owners, at our most recent Nissan service appointment, we asked for assistance to have the part replaced and was told we would have to call Nissan directly to request the repair as it was not a recall item. We called Nissan's Consumer Affairs and was told there is no support from Nissan to provide assistance and any repair we desired would be at our own cost. Additionally, in our online research there are pending class action lawsuits for this part to be replaced by the manufacturer. There is potential health hazards to the exposure of the deteriorating dashboard. We have NOT contacted our insurance company for a complaint or repair at this time. It was first noticed about 1 year ago while I was cleaning the car as the duster stuck to the dash in that area and we are now getting to the issue as it continues to further deteriorate.