NHTSA Complaint #11538066 — 2022 TOYOTA COROLLA CROSS

I am writing to complain about a serious safety defect in my 2022 Toyota Corolla Cross (VIN [XXX] ). On August 11, 2023, I recently received a letter from Toyota stating that the passenger airbag in my car may not deploy as designed in the event of a crash. This is a serious safety defect, and I am concerned about the safety of my car. I have owned my Corolla Cross for in excess of a year, and I have never been in an accident. However, I am a father with two young children, and I use my car every day to take them to school and activities. I am worried about the possibility of being in a car accident, and I do not want my children to be injured because of a defect in my car. I understand that Toyota is offering to fix the airbag for free. However, I am not comfortable with having a car that has a known safety defect. I would like to request that Toyota recall my car and replace it with a new car. I believe that I am entitled to a new car, because it is not my fault that my car has a safety defect. I am a loyal Toyota customer, and I have always been satisfied with my Toyota vehicles. However, I am disappointed that Toyota has not recalled my car to fix this safety defect. I hope that the NHTSA will investigate this matter and take action to ensure that Toyota recalls my car and replaces it with a new car. Thank you for your time and consideration. Sincerely INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)