NHTSA Complaint #11538058 — 2014 MERCEDES-BENZ E350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11538058
Vehicle	2014 MERCEDES-BENZ E350
Component	ENGINE
Date of Incident	July 21, 2023
Date Filed	August 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Motor mounts and transmission mounts continue to fail at intervals or 13,000 miles and again at 16,000 miles. Vibration of transmission is scary. Mercedes has replaced the mounts many times. They refuse to install new Transmission mount now after only 16,000 miles on the replacement. I have contacted MBUSA and they are telling me , they will not help with these substandard parts. Very well-known issue.

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