NHTSA Complaint #11537862 — 2011 LINCOLN MKS

The contact owns a 2011 Lincoln MKS. The contact stated while driving 45 MPH, the steering wheel became firm. There was no warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering). The contact was informed that the recall repair was previously performed on the vehicle. The contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was already repaired under NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 110,000.