NHTSA Complaint #11537845 — 2017 FORD F-250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11537845
Vehicle 2017 FORD F-250
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

took my truck for a safety recall concerning a potentially deadly defect in my 2017 F-250 Ford truck. I had purchased this vehicle from Brandon Ford new in 2017. The safety recall was to address "The Death Wobble" which causes the vehicle steering to shake violently causing the whole vehicle to lose control. I sent my truck to Brandon Ford 2 time prior stating the same problem. In 2021 they told me it was the tires, so I purchased 4 new ones. Still had the same problem occur. They told me this last time they fixed the problem. No true, my son and I whom is 11 had a day planned to goto the aquarium. On the highway the "Death Wobble" occurred again. This caused me to lose control of the vehicale stopping short of hitting the gaurd rail. My son was terrified and so was I. I drove right to Brandon Ford on a Saturday and.demanded they fix the not fixed recall "Death Wobble" item. After several days received a phone call stating I needed new tires and they where dry rotted and in horrible shape. I told them I just purchased through them 2 years prior. The proveded no answer and new I caught them in a lie. They then proceeded to look into the car problem more. I received a phone call 5 days later only to be told I was needed to pay for the complete rebuild of the steering and front end. The rods where bent from the voilent shaking due to the Death Wobble. They told me to fix the problem it was going to be over $4000. I was shocked and was told if I want the safety recall of the Death Wobble to be fixed thats what its going to cost. I felt held hostage, I filed a BBB complaint only for the dealership to take no responsibility. The problem Is not fixed since I have spent over $4000 for the repair. The steering still clicks every time I drive over bumps in the road. Took it to another repair shop and they laughed at the repairs and what I was charged. Only the tie rod was replaced by Brandon Ford, the cost of this part is only $300 dollars. The new repair shop told me it

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