NHTSA Complaint #11537567 — 2014 LINCOLN MKZ ELECTRICAL SYSTEM

Complaint Details

ODI Number	11537567
Vehicle	2014 LINCOLN MKZ
Component	ELECTRICAL SYSTEM
Date of Incident	August 1, 2023
Date Filed	August 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

User interface for HVAC, entertainment system, and everything through the Ford Sync screen is unusable. Had this repaired 11 months prior. Issue returned. Dealer says , “There are several things going on with it. 1 The front inter face control module 2. Display screen and 3. APIM. Parts labor and tax it would run $2,670.00.” There are many instances of reports of these issues with not only the MKZ models, but with many of Ford’s lineup including Ford and Lincoln vehicles. Safety implications are uncontrollable heat (unsafe temperature levels and fatigue inducing), uncontrollable sound levels (distracting and can’t hear environment), loss of hands free, loss of backup camera.

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