NHTSA Complaint #11537507 — 2016 SUBARU IMPREZA

This is the third time that this has happened on the highway. I was driving about 70 miles per hour when my acceleration cut out. My dashboard lights, head lights, and other electronics were still on, but the car stalled and would not accelerate. The car struggled to move forward, jerking while slowing down, and came to a stop. I was in the middle lane of traffic on the highway late at night driving home and wasn't able to get my vehicle fully out of the highway when it was coming to a stop. This put me in a very dangerous situation on the highway where my car could potentially be hit by people rushing by. I got out of the car and called 911, who helped me move my car to a safer location. Once the car stopped, i tried turning the key a few times and the spark plug ran, but the car would not turn on. The next day, the car did turn on and there were no warning lights or any other diagnostic readings. The car was taken to Subaru where they did diagnostic tests, but were not able to find any irregularities. I've had the same thing happen twice before and they couldn't diagnose the problem then either. I also experienced hesitation when accelerating where the car wouldn't accelerate, and then it would jerk forward when it did. After repeatedly going back to Subaru for this issue as the transmission is under warranty, they replaced the torque converter and said the problem was solved. I still experienced the hesitation and jerking while driving so I took it back, to which they said that it was driving normal, and that the hesitation was because of the way I drove the car. The car is not driving normal or safe because it stalled and stopped accelerating on the highway, like I told them it would again, putting me in danger. I believe it is the transmission that is damaged, and despite the extended warranty, they won't or can't address it. It would be available for inspection if it would help. There should really be a recall because they fight extended warranty claims