NHTSA Complaint #11537425 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11537425
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	May 30, 2023
Date Filed	August 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

While on vacation in Canada, power steering went out. It came back once for less than a mile and went out again. I was told the remanufactured parts were on back order. Once I got the truck back to Missouri I was quoted $3440 for the part. I found it online from a dealer in McKinney Texas and repaired it myself for $1878. Several times as we limped the truck back to Missouri, my friend would have to help turn the wheel as we pulled into and out of tight turns.....going through towns, gas stations, etc. I do my own work on all my vehicles, so it was never looked at by my dealer. I ordered the parts from a Dodge dealer in McKinney Texas and repaired it myself. I had read people were having issues with intermittent steering. This was the first time for me. We pulled into the lodge, in Canada, to get a bag of ice. When my friend returned to the truck, I actually thought it had shut off because I couldn't turn the steering wheel to leave. Got it to the cabin and checked the fuse at the battery and all the wiring down to the EPS. Unhooked the battery and made sure all the connections were clean and when we put it back together the steering came back. Shut the truck off and later on when we went to leave the steering was out of it again.

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