NHTSA Complaint #11537409 — 2008 HONDA CR-V

The contact owns a 2008 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that they could not install a support brace on the vehicle because unknown bolts failed to loosen for the repair. The dealer had not provided any additional information regarding the failure. The contact was informed that photos had been sent to the manufacturer and the dealer was awaiting a response. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that an assessment and follow up would be made. The contact had not experienced a failure. Parts distribution disconnect.