NHTSA Complaint #11537244 — 2015 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11537244
Vehicle	2015 RAM 1500
Component	STEERING
Date of Incident	October 2, 2022
Date Filed	August 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I was driving home when the power steering suddenly failed and I received an emergency alert on my dashboard simultaneously. I was in the middle of heavy traffic and I had cars to my left and a curb and sidewalk to my right. There was no prior warning to this event. There was nowhere for me to pull over when the incident occurred, but I was able to nurse the vehicle to my home. I took the vehicle to my dealer where they determined that I needed a complete new rack and pinion power steering. Dealer installed NAPA approved part which cost me $1878.28 plus $390.89 for the installation. Total cost of this specific repair was $2269.17. The incident and repair took place in October 2022. The NAPA approved part was selected due to the timeliness of the repair needed.

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