NHTSA Complaint #11537065 — 2006 HONDA RIDGELINE

My vehicle was recalled because corrosion can form on the rear frame due to accumulation of road de-icing agents mixed with mud and dirt. The fuel tank, which is mounted to the rear frame, can become unsecured as the rear frame deteriorates from corrosion. An unsecured fuel tank may result in a fuel leak and an increased risk of fire in the presence of an ignition source. Loud noises from the rear of the vehicle can alert you in the event the fuel tank becomes unsecured. I called to make an appointment for the recall on [XXX] and it was dropped of at Williams Honda in Traverse City MI the next day for nearest appointment which was [XXX}. I was notified by Williams Honda on [XXX] that my vehicle failed the inspection and could not be fixed. Williams Honda told me to expect a call from Honda. I never did until I called a week later. I tried to get a loaner vehicle or rental since mine could not be repaired. Honda advised that Williams needed to arrange it and Williams advised that it needed to be approved by Honda. This went back an forth for weeks until Honda advised that I could have a rental if I drove to Williams 2 hours from my house. Honda suggested that I purchase a rental vehicle with my own money and submit for reimbursement with the hopes that I would be made whole. It is now [XXX] and they still have refused to make reasonable accommodations for a rental vehicle and they have not fixed my vehicle. Thank you for your attention to this matter, and I would be willing to discuss this matter in greater detail over the phone [XXX] ). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)