NHTSA Complaint #11536855 — 2023 TESLA MODEL Y

I was driving on the street and all of a sudden steering lost control. The screen shows "steering assist reduced" but the steering got really really heavy to the point it couldn't be turned. It was a dangerous situation where we were in the middle of the street, and there were oncoming traffic on both ways. I called Tesla Road emergency assistant but in the first call was told they couldn't help me unless i move to a safe spot. They asked me to call 911 and get a towing service and could only help after doing so. So we called 911 and asked them again. This time they asked us to reboot the system and it worked for 2 minutes. Afterwards it failed again. It is a very threatening and dangerous situation, as we lost control of the car! I would not want to imagine what would happen if this was on a highway. What's more frustrating is Tesla's emergency road assistant denying help in a timely manner. Now my Tesla is towed to a service center, and I've inquired what my options are. The service center person did not apology at all about the situation and said can only change the steering rack. They also mentioned there is no guarantee that this wouldn't happen again in the future. This is becoming such a common issue and Tesla should take responsibility to recall.