NHTSA Complaint #11536787 — 2015 FORD EXPLORER

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11536787
Vehicle 2015 FORD EXPLORER
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The rear backup camera on our 2015 Ford Explorer began glitching, reversing the image, or going completely blank in autumn of 2022. We took it to a local Ford dealership on November 17, 2022 for service and was told the camera needed to be replaced. We waited days, then weeks for a replacement, and finally gave up after contacting a different dealership which had the same problem obtaining replacement cameras. We have heard about Ford recalls for this problem and searched online for information. It appears there was an NHTSA recall a few years back covering model years 2019-2020, and now there is a similar recall for model years 2020-2023. I have read of MANY similar complaints from vehicle owners of models 2014 to present. WHY AREN'T MORE MODELS YEARS COVERED BY THESE RECALLS? It appears to be the same problem?

Related Complaints for the 2015 FORD EXPLORER

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11551943 The backup camera does not come up all the time. Sometimes it shows a blank screen or if it does show the camera pict...
#11533753 Rear camera is faulty. Screen will “roll” like bad movie film. Sometimes it’s a black screen. Sometimes the screen do...
#11531390 Rear camera stopped working
#11529503 Sudden back up camera failure without a warning light or message. There has not been an accident/incident but it is d...
#11509970 My rear camera intermittently goes off in the middle of backing up.

Recent Complaints for the 2015 FORD EXPLORER

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