NHTSA Complaint #11536578 — 2014 FORD FOCUS UNKNOWN OR OTHER

Complaint Details

ODI Number	11536578
Vehicle	2014 FORD FOCUS
Component	UNKNOWN OR OTHER
Date of Incident	August 4, 2023
Date Filed	August 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I am writing to express that ford issued an extended customer satisfaction program (19N08) to get transmission issued fixed within a specific window or time and mileage. Unfortunately that time has passed and the opportunity for smoother, safer driving has been missed by many people including me. Ford is unwilling to extend the warranty and fix the transmission issues which I feel is a concern. The car rattles and shakes when I go at a slower speed which I imagine could be dangerous. This fix is over $3,000 and not attainable for the average American to pay out of pocket. Ford needs to extend the warranty for the transmission clutch shift motor to keep the roads safe.

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