NHTSA Complaint #11536101 — 2023 TESLA MODEL Y

Summary: Loss of power steering/inability to steer the vehicle occurred twice (7/16/23 & 7/29/23). Issue appears consistent with Investigation PE 23-014. Other functionality was also lost on each occurrence. Details: 7/16/23 - Driver entered the car and immediately received several alerts including Steering assist reduced, stability controlled disabled, traction control disabled, Lane departure avoidance features unavailable, and Vehicle hold disabled. Steering wheel could not be turned and regenerative braking was not functioning. A video of the issue was created and is available upon request as it could not be loaded in its current format. Tesla was contacted on 7/17/23. They stated that a firmware update failed on the evening of 7/15/23. The vehicle was towed to service center and firmware was updated. the invoice from the service center as also attached. 7/29/23 - Driver entered the car and immediately received several alerts including Steering assist reduced and Lane departure avoidance features unavailable. The steering wheel could not be turned, but only with extreme force. There was no firmware update at this time. I was able to drive the car 3 miles to my home at very slow speeds. 2 videos of the issue were created and are available upon request as they could not be loaded in their current format. Tesla was contacted on 7/30/23. The vehicle was towed to service center where they determined that the steering rack needs to be replaced. The vehicle remains at the service center for repair. Background: Car was just received on 6/30/2023. I have had other issues as well. Upon receipt, the electronic seat mechanism was not working and my cameras do not appear to be measuring distances properly.