NHTSA Complaint #11536098 — 2015 CHEVROLET TAHOE

In approximately December of 2015, we purchased a 2015 Chevy Tahoe LT from CARR Chevrolet. We chose GM for the reputation, under the belief if we took care of our vehicle and had it maintained by the dealer, it would last 12-15 years. This was NOT our experience.Three years after we purchased the vehicle, the engine died. We were assured this was an anomaly and GM replaced at "no cost", as it was a "manufacturing error". CARR service convinced me it was “great”, as now my vehicle would last even longer. I did not question and blindly trusted those I viewed as trained, skilled professionals. Fast forward to present time, my vehicle is 7 years old (90,000 mi) and never missed a single service. Out of the blue, the transmission dies. I was initially told this is “normal" and “happens” to a tune of $8400 plus maintenance and other wear and tear for a total of $10,000+. This did not sit well with me and I questioned the validity. I requested that CARR give me a quote to buy back the car and they initially refused to give decent price. I contacted GM to complain. After many more days, I was contacted and offered that GM and CARR would carry 70% of the cost of the transmission. I agreed with intent to sell/trade on my own. After many weeks, I picked up my Tahoe and paid $3,400 and headed back to Lake Oswego. As I entered downtown Lake Oswego on a slight hill, coming to a 4 way stop, my brakes completely failed…. I barely missed careening into the back of a car, as they naturally moved forward. I contacted CARR service supervisor, sobbing and shaking after the events and he immediately arranged for a tow. I then contacted the investigator. After many days, the GM investigator response, “it’s fixed free of charge”. I was told it was “known” that these cars “could” have a problem with the brakes, which is why there was an unlimited warranty should it occur. I expressed that I had zero trust in GM, CARR or the vehicle and expected to be compensated. The contact stated her understanding was that the GM re