NHTSA Complaint #11536054 — 2016 SUBARU LEGACY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11536054
Vehicle 2016 SUBARU LEGACY
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

Vehicle had significant amount of oil pooled in the battery case holder back approximately Jan 2022 or earlier. Contacted Subaru of Las Vegas and they offered to clean the vehicle believing it was a careless oil change. Next oil change Subaru said I had a minor oil leak. Took it to an outside vendor to have them look at it and they said I didn't have an oil leak. Every oil change after that subaru continued to say I had a leak. But, my oil levels never changed enough to show low oil. Took it to the same vendor again and again they said no oil leak. Took it to another vendor and they changed the gasket cover and leak, but mentioned there was a leak with the cam carrier that needed to be revealed. They recommended taking it to their neighbor vendor that specializes in Subaru and they looked at it and confirmed, but mentioned to contact Subaru and that it should be a covered repair as it is a known issue with Subaru and that they were currently working on one with the same issue. While recently driving it, I noticed what smelled like burning oil. When I looked online I can see numerous years and models of owners reporting the same issue with their Subaru. Contacted my dealer and they said it wasn't covered. Contacted Subaru of America and they are currently investigating it. If your camshaft seal is leaking oil, you need to get it replaced right away. The leak can lead to a fire, and your engine could seize up. It can also damage your timing belt which can cause bent valves, cylinder head damage or camshaft damage. Prior to this, I actually have already repaired the timing belt. I want to ensure that no injury or damage comes to another Subaru vehicle owner having the same issue. I have also just had to repair both axles and my Subaru is a 2016 with 90,000 miles on it.

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