NHTSA Complaint #11536015 — 2022 GMC TERRAIN NA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11536015
Vehicle 2022 GMC TERRAIN NA
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

April of 2022 I purchased this car brand new. January of 2023 this car started to have a musty/mold smell. I took it into the dealership in late February and inquired if this was a reported problem. I did as they dealership said and replaced the cabin filter. The cabin filter was black at 9,700 miles. It smelled horrible. On April 6, 2023, I took my car into the dealership to resolve this smell. It was discovered that the the cowl inside the firewall on the drivers side firewall had several holes and an incorrectly applied seam. It was also discovered that the drivers side sunroof drain was also disconnected. This was was full of mold. They replaced the entire interior of my car which took until June 28th. I expressed I did not want this car back for fear of mold, I had already been sick and had no idea why. Once I got into a dealer car, I quit coughing. The dealership cannot guarantee me that they got all of the mold in the car, it still has an odor in it. I have went through the claims process with GM and they have refused to buy back my car, based on my claim I am worried about my health. This car had $12,000 in repairs to it. I was promised verbally by the District Manager of After Market Sales that my car would be bought back. They backed out on the deal and told me they cannot buy it back for destruction. I have great concerns about my cars safety with the mold being so large. They cannot guarantee me the mold is completely gone as told me to by the Service Manager. Therefore, this would include the safety of others that travel in my car, to include children and older adults. This problem started in manufacturing and was acknowledged by the dealership as such. It was a defective car when it arrived on the lot.

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