NHTSA Complaint #11535892 — 2021 TOYOTA redundant SIENNA

The contact owns a 2021 Toyota Sienna. The contact stated that while his wife was fueling the vehicle, his 5-year-old son pressed the automatic rear driver's side sliding door switch and the door opened, bumped, and scraped the fuel door. The contact's wife immediately stopped fueling the vehicle. The contact stated that the vehicle was designed with an automatic door lock that should engage to prevent the rear driver's side sliding door from opening and bumping into the fuel door while fueling the vehicle; however, the automatic door lock failed to engage. The contact stated that he was concerned that the failure had caused metal fragments intrusion in the fuel tank. The vehicle was taken to the dealer, where the cause for the failure could not be determined. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 49,000.