NHTSA Complaint #11535787 — 2023 TESLA MODEL Y

The steering wheel on my 2023 Tesla Model Y, brand new with only 800 miles on it, kept on locking up out of nowhere, in the middle of the drive, and even on the highway, posing a major safety concern for me and everyone driving around me. My safety was put at risk since I could not steer my vehicle off the road and into a safe area, posing a risk-prone of a severe accident through rear-ending. The problem was notified to Tesla Service, which responded super late to this incident where I had to call them and wait on hold for 1 hour to speak to a representative who then followed up and told me to drive it to the closest service center, which I declined since the steering wheel locking up at random is a major safety. Tesla stated that I would need a new steering rack installed on my brand new 2023 Model Y. I don't understand how these vehicles are inspected and pass quality control on such a major issue. This issue is not just about a broken part but a LIFE or DEATH SITUATION and should be dealt which severely. I got multiple lights and messages when the failure occurred while driving, with steering assist required being the last notification which I have attached in the pictures.