NHTSA Complaint #11535515 — 2011 FORD F-150

This is a follow up to compaint#11385696. Ford failed to properly check and repair the transmission problem associated with recall#19V-075. They have acknowledged that the technician did not properly service my truck when I took it to them in December 2020. ( see attached March 2023 letter). At that time the truck was under an extended warranty they issued in May 2019. The intermittent problem again caused my truck to experience another sudden downshift in early 2022. This occurred fortunately at a low speed before I drove unto an expressway. At that time, I decided to get the necessary repairs done by a third party because I no longer wanted to take a risk of the problem occurring at high speed on an expressway. In getting the repair done I also found that Ford had to modify the defective part that not only included a defective output sensor but also added a protective cover over the solenoid contacts that were susceptible to loose metal filings in the transmission fluid shorting out the solenoids. I asked Ford to reimburse my expense for my repair costs and they refused. They have basically decided to wait us out and pay for the repairs ourselves. The reprograming fix they initially did to correct the problem did not work and fact that they acknowledged that my truck was improperly serviced under the extended warranty repair shows that their only concern is financial and the safety of their customers is not.