NHTSA Complaint #11535442 — 2019 FORD FUSION

The contact owns a 2019 Ford Fusion. The contact stated while his daughter was driving approximately 40-45 MPH, the check engine warning light illuminated, and the vehicle went into LIMP mode. The contact stated that the vehicle failed to exceed 5 MPH. The contact's daughter pulled into a parking lot. The contact stated that he used an OBD reader to determine that cylinder #2 was misfiring. The vehicle was taken to the Chevrolet dealer where it was purchased, and was diagnosed with coolant intrusion into the engine, causing cylinder #2 to misfire. The contact was informed that the engine needed to be replaced. The vehicle was taken to a Ford dealer, where the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,717.